In studying health care delivery in informal settlements/slums we have found that people seek health care both in the slum communities and from the local hospital outpatients department. Are those who go to the hospital receiving primary care? The WHO definition is not of any help here because it defines primary care in a way that makes it indistinguishable from secondary care. It is ‘a whole-of-society approach’.[1] How silly; such an approach would include education, industrial policy trade, press freedom and a whole pile more. If a word means everything then it means nothing. It is ‘centred on the needs and preferences of individuals’. Well then, it includes the whole of health care – secondary, tertiary, quaternary, the lot. It ‘addresses the broader determinants of health’. And secondary care can’t do that? And then it goes on about rights without mentioning what happens when not all rights can be met. But one thing is important: at no point does the WHO definition state that primary care cannot be delivered in hospital. This means that service planners have a choice with respect to where they provide services to meet patient demand for reactive care. They can provide it in communities such as informal settlements, or they can strengthen hospital provision. In rich countries provision in communities and close to where people live is affordable and desirable. This might not be the case in urban areas in poor countries where care is usually abysmal according to our near complete systematic review. If people in local communities access care in hospital and are satisfied with it, then ensuring availability of high quality outpatients care may be optimal strategy in low-income cities.
— Richard Lilford, CLAHRC WM Director
- World Health Organization. Primary health care. 27 February 2019.